DialPoint
AI voice agents and intake automation for service businesses
Delivered the voice agent and workflow automation features on a fixed-price milestone, with a 100% client rating and a recommendation to hire again
Role
AI Automation Partner
Timeline
Fixed-price milestone (October 2026)
Tech Stack
Base44, React, Vite +more
Live Site
Live Site →The Challenge
Service businesses lose customers in two quiet ways: calls that go unanswered after hours or during a job, and leads that sit in an inbox or on a printed form until it is too late. DialPoint needed a voice agent and a set of automation workflows that work as one front door, reliable enough to book real appointments and hand urgent calls to a person.
Our Solution
Kafu People set up DialPoint's voice AI automation workflows and delivered the platform features the client needed: inbound call answering with booking and escalation, lead capture and routing from forms, email, and DMs, appointment and reminder sequences, and document processing so intake paperwork is filed automatically. The platform runs on Base44: a React and Vite frontend styled with Tailwind CSS and shadcn/ui components, Base44's managed backend for data, auth, and file storage, and Deno-based backend functions for server logic, served on the dialpoint.ai custom domain.
Key Features
24/7 Inbound Answering
An AI voice agent picks up every call after hours, on weekends, and whenever staff are busy, and answers common questions.
Booking on the Call
Callers are booked into an appointment during the conversation instead of being left on voicemail.
Urgent-call Escalation
Calls that need a person are transferred to the right member of the team, with an after-hours escalation tree.
Lead and Intake Automation
Leads from forms, email, and DMs are captured, routed, and assigned automatically, and intake documents are filed the moment they are submitted.
Reminders and Reviews
Appointment reminder sequences, waitlist auto-fill for cancellations, and review requests after each job or visit.
SMS and Payments
Two-way SMS on the voice agent's number and card or ACH payment collection built into calls and workflows.
Results
The milestone was delivered and paid on schedule, and the client rated the engagement 100% on Guru. In their review, they highlighted clear and consistent communication, strong work ethic, attention to detail, and follow-through on commitments, and said they would gladly hire Kafu People again.
Technology Stack
Gallery
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